Last updated: 21 October 2026
This agreement covers the AjonTec service provided by Dream Blend Solutions Pvt. Ltd..
Uptime
We target 99.5% availability each calendar month for the application and its API.
Not counted against that target: scheduled maintenance announced at least 24 hours ahead, faults inside Meta or WhatsApp, failures at your own hosting or network, and events outside our reasonable control.
Service credits
| Monthly uptime | Credit on your next invoice |
|---|---|
| 99.0% to 99.5% | 10% |
| 95.0% to 99.0% | 25% |
| Below 95.0% | 50% |
Ask for a credit within 30 days of the affected month, by email, and we will verify it against our logs.
Support response times
| Severity | Meaning | First response |
|---|---|---|
| Critical | Nobody can sign in, or nothing is sending | 4 working hours |
| High | A major feature is unusable | 8 working hours |
| Normal | Something is wrong but there is a way round it | 1 working day |
| Low | Question or request | 2 working days |
Working hours are Monday to Saturday, 10:00 to 19:00 IST, excluding public holidays. Plans that include priority support are answered first.
Maintenance
Planned work is done outside business hours wherever possible and announced in the panel beforehand. Emergency security fixes may be applied without notice.
Backups
Databases are backed up daily and kept 30 days. Backups are for disaster recovery; they are not a substitute for exporting your own data, which you can do at any time.
Contact
Email support@ajontec.org with your account email and a clear description. Screenshots help.
Dream Blend Solutions Pvt. Ltd.
Brand: AjonTec
General and legal: info@ajontec.org