Last updated: 21 October 2026
This policy covers subscription plans and wallet top-ups bought from AjonTec, a product of Dream Blend Solutions Pvt. Ltd..
Before you pay
Every plan can be tried before payment where a trial is offered, and you can write to us with any question first. We would rather answer it than take money for something that does not fit.
Refunds
- Within 7 days - if you have sent fewer than 100 messages and the service has not worked for you, write to us and we will refund the plan in full.
- After 7 days - plan fees are not refundable, because the capacity has been reserved for you.
- Our fault - if a fault on our side stops you using the service for more than 24 continuous hours, we credit the affected days.
- Wallet top-ups - an unused wallet balance is not refundable as cash, but it does not expire and remains usable for as long as your account is open. Any bonus amount added on top of what you paid is promotional and is not refundable in any circumstance.
- What a top-up buys - the balance pays for messages sent beyond your plan's monthly allowance. The per-message rate for each WhatsApp conversation category is shown on your wallet page before you top up, and we will tell you in advance if it changes.
- Suspension for breach - no refund where an account is suspended for breaking our Acceptable Use Policy.
What is never refundable
Meta's own conversation charges are billed by Meta, not by us, and we cannot refund them. The same applies to third-party charges you incur through your own accounts.
How to ask
Email support@ajontec.org from the address on the account with your invoice number and the reason. We reply within 2 working days and, once approved, send the refund to the original payment method within 7 to 10 working days. Your bank may take longer to show it.
Contact
Dream Blend Solutions Pvt. Ltd.
Brand: AjonTec
Billing and refunds: support@ajontec.org
General and legal: info@ajontec.org
Cancellation
Cancel any time from Billing. Your plan runs to the end of the period you have paid for and does not renew. Closing the account deletes your data as set out in our Data Deletion Instructions.