Last updated: 21 October 2026
This policy explains what AjonTec, a product of Dream Blend Solutions Pvt. Ltd. ("we", "us"), collects, why we collect it, and what you can do about it. It covers ajontec.org and the AjonTec application.
Who is responsible for your data
Dream Blend Solutions Pvt. Ltd. is the data controller for the account you hold with us. Where you use AjonTec to message your own customers, you are the controller of that customer data and we act as your processor, handling it only on your instructions.
What we collect
Information you give us
- Account details - name, email address, phone number, company name and password. The password is stored only as a one-way hash and cannot be read by anyone, including us.
- Billing details - plan, invoices and payment references. Card numbers are handled entirely by our payment gateways and never reach our servers.
- Your contact lists - the phone numbers, names and fields you import to message your own customers.
- Message content - campaigns you send and replies your customers send back, so they appear in your inbox.
- Support requests - what you write to us in tickets or email.
Information we receive from Meta
When you connect a WhatsApp number, Meta shares your WhatsApp Business Account ID, phone number ID, display name, quality rating and message delivery events. We request only the permissions needed to send messages and receive replies on your behalf. We never request access to your personal Facebook profile, friends, photos or ad accounts.
Information collected automatically
- IP address, browser and device type, and the pages you open, kept in access and security logs.
- Sign-in activity, so you can see where your account has been used.
- A session cookie that keeps you signed in. See our Cookie Policy.
Why we use it
- To run the service - deliver your messages, show your replies, apply your plan limits.
- To bill you - issue invoices and process payments.
- To support you - answer your tickets and investigate faults.
- To keep accounts safe - detect unusual sign-ins, prevent abuse, meet WhatsApp's policies.
- To meet legal duties - tax and accounting records, and lawful requests from authorities.
We do not sell your data. We do not share it with advertisers. We do not use the contents of your messages to train any model.
Who we share it with
- Meta Platforms - message content and recipient numbers, because that is how WhatsApp delivers them.
- Payment gateways - Razorpay, PayU, CCAvenue or PayPal, only what is needed to take a payment.
- Hosting and email providers - to run the servers and send transactional email.
- AI providers - only if you switch on AI replies, and only the conversation being answered.
- Authorities - when the law requires it.
Where it is stored and for how long
Data is held on servers in India. We keep your account data while your account is open. After closure we delete or anonymise it within 90 days, except records we must keep for tax and accounting, which are held for 8 years as Indian law requires. Webhook payloads are kept 30 days and API request logs 90 days.
How we protect it
- HTTPS everywhere.
- WhatsApp access tokens, app secrets and two-factor secrets are encrypted at rest.
- Passwords are hashed, never stored or transmitted in readable form.
- Two-factor authentication is available on every account.
- Access to production systems is limited to staff who need it.
No system is perfectly secure. If a breach affects your data we will tell you and the relevant authority without undue delay.
Your rights
You may ask us to show you a copy of your data, correct it, delete it, export it, or stop processing it. Write to info@ajontec.org and we will answer within 30 days. You can also delete most data yourself from inside the application. See our Data Deletion Instructions.
Your own customers
You are responsible for the people you message. You must hold their consent before messaging them, honour opt-outs, and have your own privacy notice. AjonTec provides a consent vault, a do-not-contact list and automatic opt-out handling to help you do this. If one of your customers asks us directly to remove their data, we will refer them to you and support you in acting on it.
Children
AjonTec is for businesses. We do not knowingly collect data from anyone under 18. If you believe a child's data has reached us, write to us and we will remove it.
Changes
If we change this policy we will update the date above and, for anything significant, email account holders before it takes effect.
Contact
Dream Blend Solutions Pvt. Ltd.
Brand: AjonTec
General and privacy: info@ajontec.org
Support: support@ajontec.org
Website: ajontec.org